The quiet paperwork

If it must go back

Sometimes the mask is the wrong size for the face, and sometimes plans change faster than a delivery van. Returns, like deliveries, belong to Amazon: the return window, the label, the refund and the collection point are all governed by the return policy shown on the listing you bought from, managed through Your Orders in your Amazon account.

A word specific to breathing gear: aerosol chambers are personal medical items, so opened-and-used units may be treated differently from unopened boxes — read the listing's return terms before unwrapping if you are unsure of the fit. If size is the doubt, our species pages describe which mask suits which face, and the vet who prescribed the inhaler will happily eyeball your patient's muzzle.

Nothing comes back to us, because nothing shipped from us — this den holds the knowledge, Amazon holds the warehouse.